Style guides are a critical part of any documentation project. They help promote standard practices and consistency across documents. Not only do style guides set expectations for how something should be documented, but they also create familiarity and trust for users when followed consistently.
This document was a work in progress, evolving with the maturity of the documentation capabilities of the SMEs.

This document serves as an internal getting started point for anyone needing to find, use, or manage documentation. It also provides links to additional resources to learn more about various documentation-related topics and expectations.

Using established software for the company’s intranet (Microsoft SharePoint), we created and posted guidelines for the tone of voice to be used across the company's various applications, including what it is, why it’s important, how to write it, and examples.

Using the company’s established intranet and working around its limitations, we provided a
sortable and searchable library of messages for easy consumption across the organization.